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Forum Discussion
RAX120 no 5GHz
5GHz isn't seen from any device. I've power cycled, flipped the radio on/off, and factory reset. I tried using smartconnect, but devices only listed as connnected to 2.4. I also tried no broadcast an...
springsnow wrote:5GHz isn't seen from any device. I've power cycled, flipped the radio on/off, and factory reset. I tried using smartconnect, but devices only listed as connnected to 2.4. I also tried no broadcast and entering the name into the device... no luck. The 5GHz activity light is on, but devices can only see the the 2.4 GHz. Am I stuck waiting for new firmware? I haven't disabled the AX option yet, that's what I'll try next. Any help is appreciated.
Try different channel DFS and non DFS Channel also make sure Enable SSID Broadcast is active.
- I have the same issue. I tried changing channels, reset the router, toggled AX mode on and off. Does anyone have a solution for this. As of now, all my devices are connecting to 2.4. My 5g light is active. It’s not broadcasting the -5G. And my smart connect is off.
I ended up having to RMA as support thought it was hardware related. Hopefully you are able to do so.
There is the same issue on the RAX80 & I believe it is also not limited to 5G because I've had the same problem with 2.4G.
Im pretty sure it is firmware related rather than hardware.
Also, there was an authentication issue on the 120 which created problems with several devices connecting:
A firmware update was released to correct this already though so if you are running the latest firmware it shouldnt be the problem.