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blackhawkpr's avatar
blackhawkpr
Tutor
Mar 11, 2019
Solved

RAX120 not playing nice with new Samsung Galaxy S10

Just received the phone and it simply won't connect to the network unless I set a static IP on the phone. When it manages to connect with the static IP, speeds are abysmal at 100 mbit or under (link ...
  • davecar's avatar
    davecar
    Apr 06, 2019
    That is correct, AX is enabled and working with S10 plus.
blackhawkpr's avatar
blackhawkpr
Tutor
Mar 11, 2019

Disabling AX fixes everything, except now it's just a glorified AC router.

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Mar 12, 2019

    Tha'ts the fun when going (b)leading edge technology - some interoperability issues are easily predictable. Here it's Wi-Fi 6 (not WPA3 and I understand you had disabled WPA3 already for a test).. Could be a problem on both ends. Netgear has to investigate, not much we can do as end users (even if highly tech minded - most of us don't have access to Wi-Fi 6 capable wireless analyzers). File a support ticket if you are within the full support time of your AX12.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 12, 2019

    Hi blackhawkpr, 

     

    Thank you for your post. I'd like our support team to look into this and they made need to contact with you for further information. If you wish to be contacted, please send me a message with your contact information and I can forward it to the team. 

     

    ~Christian 

    • blackhawkpr's avatar
      blackhawkpr
      Tutor
      Mar 12, 2019
      PM sent
    • Jazzygecko's avatar
      Jazzygecko
      Tutor
      Mar 12, 2019

      I'm having the exact same issues with my new Samsung S10+ and the RAX120. Disabling AX mode does seem to fix it for now.  

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Mar 12, 2019

        For my records of the non-educated old man here - the S10+ is Wi-Fi 6 (and WPA3) capable or one of the S10 models which isn't?

         

        Brilliant - exatly the same workaround as the AX8 owners have to do since the product is released in the field around early December 2018 - and not any sign of a "we are sorry" and "we are going to address these issues ASAP". ChristineT Christian_R  ...