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blackhawkpr's avatar
blackhawkpr
Tutor
Mar 11, 2019
Solved

RAX120 not playing nice with new Samsung Galaxy S10

Just received the phone and it simply won't connect to the network unless I set a static IP on the phone. When it manages to connect with the static IP, speeds are abysmal at 100 mbit or under (link ...
  • davecar's avatar
    davecar
    Apr 06, 2019
    That is correct, AX is enabled and working with S10 plus.
blackhawkpr's avatar
blackhawkpr
Tutor
Mar 11, 2019

Disabling AX fixes everything, except now it's just a glorified AC router.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 12, 2019

Hi blackhawkpr, 

 

Thank you for your post. I'd like our support team to look into this and they made need to contact with you for further information. If you wish to be contacted, please send me a message with your contact information and I can forward it to the team. 

 

~Christian 

  • blackhawkpr's avatar
    blackhawkpr
    Tutor
    Mar 12, 2019
    PM sent
  • Jazzygecko's avatar
    Jazzygecko
    Tutor
    Mar 12, 2019

    I'm having the exact same issues with my new Samsung S10+ and the RAX120. Disabling AX mode does seem to fix it for now.  

    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Mar 12, 2019

      For my records of the non-educated old man here - the S10+ is Wi-Fi 6 (and WPA3) capable or one of the S10 models which isn't?

       

      Brilliant - exatly the same workaround as the AX8 owners have to do since the product is released in the field around early December 2018 - and not any sign of a "we are sorry" and "we are going to address these issues ASAP". ChristineT Christian_R  ... 

      • Jazzygecko's avatar
        Jazzygecko
        Tutor
        Mar 12, 2019

        The S10+ is Wi-Fi 6 compatible.  From the tech site about the phones :  All three new phones, the S10, S10 Plus, and S10E, include support for Wi-Fi 6 as well as 2 gigabit LTE speeds, up from 1.2 gigabits last year.

    • Juan31's avatar
      Juan31
      Aspirant
      Mar 13, 2019
      How can I disable the ax on the router?
      • blackhawkpr's avatar
        blackhawkpr
        Tutor
        Mar 13, 2019
        In the router's settings page, under WiFi, AX is one of the top options.
    • Redtulips7's avatar
      Redtulips7
      Luminary
      Apr 05, 2019
      Jazzygecko wrote:

      I'm having the exact same issues with my new Samsung S10+ and the RAX120. Disabling AX mode does seem to fix it for now.  

      Didn't have problem with Note 9

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Apr 05, 2019
        Redtulips7 wrote:
        Jazzygecko wrote:

        I'm having the exact same issues with my new Samsung S10+ and the RAX120. Disabling AX mode does seem to fix it for now.  

        Didn't have problem with Note 9

        The point here is that the Samsung S10, S10+, S10E (and the likes) are WiFi 6 (802.11ax) capable clients - bummer eh?