NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RAX120 on Firmware 1.2.9.52 keeps freezing every other day
Since updating to 1.2.9.52 the RAX120 freezes on a regular basis every few days. If that happens no connection whatsoever to the router is possible. The app does not find it and nor Windows or MacO...
Thats ok to. Up to you if you want to give feedback or not. Your stutf. Just trying to help out here and see if we can narrow down the issue. I put mine online:
Lots of uptime:
I guess I might be best if you make contact with NG support and let them help you out. I'll not bother you any more.
This user foudn that a factory reset and setup from scratch and not enabling Armor solved his router hangs:
Good Luck.
What all do you have connected to the router in total devices?
Does the Internet LED turn AMBER when this happens? Or do WiFi LEDs turn AMBER when this happens?
How is the RAX connected to the CM modem? Using the Yellow WAN port or the multi gig port?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Hello -
There are about 15 devices connected via Wifi and 2 devices via cable (LAN).
The LEDS do seem normal - Multi-Gig is amber but that is amber most of the time.
The modem is connected to the WAN port.
Just to be clear - I bought this router in 2019 and it has worked fine in between. No changes made to LAN cables and so on.
I have already tried to set different channels - that is not the issue. It is back to Auto now.
Wifi Neighbours - about 20 I would guess.
I am not able to send Modem Logs as I am on Xfinity and they have restricted Modem Access several month ago.
It has been discussed here but there is no solution for that to my knowledge.
sjbhh wrote:
Hello -
There are about 15 devices connected via Wifi and 2 devices via cable (LAN).
The LEDS do seem normal - Multi-Gig is amber but that is amber most of the time.
What is connected to the MG port?
The modem is connected to the WAN port.
Just to be clear - I bought this router in 2019 and it has worked fine in between. No changes made to LAN cables and so on.
I have already tried to set different channels - that is not the issue. It is back to Auto now.
Wifi Neighbours - about 20 I would guess.
What channels are these neighbors using?
What channels did you test out?
I am not able to send Modem Logs as I am on Xfinity and they have restricted Modem Access several month ago. What happens if you disconnect the modem from the ISP coax line then factory reset the modem, can you gain access to the modems web page then? The ISP should not be restricting modem access as the logs needs to be reviewed for possible problems here.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-routerI might be wrong here but you can not be seriously asking to do all of this.
I am not running Netgear Development Team.
I am a user and if I spend north of USD 500,- on a router I think I can expect that to work or at least to have minimum support. Looks like I am wrong at least on that.
Thats ok to. Up to you if you want to give feedback or not. Your stutf. Just trying to help out here and see if we can narrow down the issue. I put mine online:
Lots of uptime:
I guess I might be best if you make contact with NG support and let them help you out. I'll not bother you any more.
This user foudn that a factory reset and setup from scratch and not enabling Armor solved his router hangs:
Good Luck.