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Forum Discussion
RAX120 repeatedly reboots
Router repeatedly reboots. Had FW 1.0.1.108 (i recall) and now 1.0.1.122 and still the same issue. Wrote a little perl script to ping the router and report when it is not where. I see that it goes...
Have you factory reset the unit and NOT used a backup to restore it. I have never had this issue so it must be something unique to your set up. Its not known for phantom reboots, mine has been up for over a month happily for a year and a bit just interupted by firmware updates, but I always factory reset and manually add my details without a config file and turn auto update off and only update from the routers menu.
Have you changed any of the standard settings and do you make sure its set to 0 on timeout in internet settings and always on as well then press apply? By default, its set to go into a sleep after 5 minutes of no activity in whats called dial up mode. That would make it appear to crash but in fact its just asleep.
Yes I have done a reset and manual config. Many times. I went throiugh this with Netgear support. They RMA'd the unit but the problem still exists. So yes the issue is something unique to my setup, but what? What makes a router locked solid and need a power cycle?
As for you suggection about timeout, I have no idea where the setting you're talking about is. There is no timeout in basic or advanced internet settings. There is no setting in the debug section either.
I'm having the exact same issue with my RAX75 - all ethernet ports reboot randomly sometimes multiple times in less than a minute, even after a full router reset. The only non-default setting I have is to set IPv6 to auto from off.
I own a RAX120 version one as my main router and another RAX120 version two as an AP. I have been having problems with both routers since I got them and they have been factory reset multiple times and are running firmware version V1.2.0.16. Last Tuesday both stopped working and rebooting them did not work. I had to factory reset them both and put all the settings back in manually. What a pain right in the middle of the work day so that affected two peoples jobs. After that they both worked for almost a week until yesterday when the AP rebooted while I was at work but disrupted my wifes work. Today it rebooted twice so far.
What I noticed last week was that both routers tried to update the firmware (to the same version) when they failed. I thought I had inactivated the auto update feature but for sure they are now and they did not try to update the firmware yesterday or today. I think that is what caused be to have to factory reset them again. I am not sure just reporting what I am seeing. Pretty disappointed so far and honestly I think it is all software related. Bugs happen, I get it because I am a programmer. However when they happen they should be fixed. The last firmware update was in December 2020. When is the next version coming out to correct these problems?
Good luck with those. After having a toicket open for 5 months and no sucess, I gave up and bouight a TP-Link router. Been running for months now with no issues. What a difference. I will never buy NG again due their lousy support.
Well I am starting to agree. The specs on these things are awesome and they work good when they are working but the reliability has to be there too. I had two R7000's before this and had issues with the firmware on them too. They didn't get it right (mostly) until last year then one of them burnt up after almost 7 years of use. I am sure this stuff is hard to program but they need to put more resources into the firmware on these routers. A stable version should have been out when the units went on sale. I will never recommend Netgear again unless they fix the problems I am having. I have almost $800 in these routers.
Ok I think I incorrectly interpreted the logs from last weeks router failures. I had taken pictures of them before factory resetting both routers and they match the log below that I just found in my AP router after it dropped the WiFi around 5 PM today. So I don't think it was attempting to update the firmware now. I am going to call support and see what they say. I am now wanting to return it to Netgear. I do not want a refurbished router. I want this one to work.
[Time synchronized with NTP server] Tuesday, May 04, 2021 17:02:44
[Internet connected] IP address: 192.168.1.23, Tuesday, May 04, 2021 17:02:38
[Initialized, firmware version: V1.2.0.16] Tuesday, May 04, 2021 17:02:35Well you can make with your time and sanity what you want. I have been on this road with Netgear Customer products. Over the years, I have had three types of these routers, they look good on paper, but never deliver what they promise. I got to three strikes and they are out with them. Never again.
I wish I had stopped with the first strike, I would have saved a lot of time and agravation with their "technical" support. "Technical" is use very losely here.