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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
It is on, you have a firewall on the Sky router too and it's not acting like a modem.
It's the active connection to your internet and every port is open. Password, login it's all there.
you have 2 routers in line.
you have DMZ which leaves your sky open.
The 120 was simply the wrong router choice with your setup. Remove the sky and put a modem in its place or you need another router with the correct option.
There's so much going on these days, that I haven't posted in a while. Anyway, my udpate is the router has been running for a few weeks now and it has been stable. The fix that worked for me is a PITA, but simple. Factory reset your router and manually change the settings to match what they were previously.
FWIW, I'm still going to move to another vendor when something that intrigues me comes out. This is strictly due to the lack of Netgear support. 90 days of support is abysmal and there are competitors that have longer support terms. Also, when I worked with support for another issue during the 90 days, level 1 was useless and escalation was difficult to say the least. I've had better experiance with both Asus and TP-Link support in the past. Anyway, good luck folks.
rax120_rax80 wrote:There's so much going on these days, that I haven't posted in a while. Anyway, my udpate is the router has been running for a few weeks now and it has been stable. The fix that worked for me is a PITA, but simple. Factory reset your router and manually change the settings to match what they were previously.
FWIW, I'm still going to move to another vendor when something that intrigues me comes out. This is strictly due to the lack of Netgear support. 90 days of support is abysmal and there are competitors that have longer support terms. Also, when I worked with support for another issue during the 90 days, level 1 was useless and escalation was difficult to say the least. I've had better experiance with both Asus and TP-Link support in the past. Anyway, good luck folks.
I have to agree with everything you said here. I started the same discussion in another post (didn't see your post) with the same issues. There are several people there with the same problem. I've been stable now for a week and a half after factory reset and reconfiguring my settings. I came from ASUS where I was happy for a few years but one day that router reset button broke so I bought this Netgear router as a replacement. I was dissappointed to say the least in the 90 day support from Netgear. Also using the community to test Netgear product updates and then charging people for service calls is ridiculous.
Based on the number of people on these two threads, its clear this is more then just an isolated incident. I'm waiting to hear something from Netgear but I might not want to hold my breath.