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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
Ever since the firmware update on my router it has been shutting down every 3 hours and now I'm unable to use any ethernet ports on it also. This is the third replacement I have had, I don't understand how much worse it could get. For a router that is so high priced and no support just blows my mind. I have factory reset and rebooted so many times I don't even get to use my internet. When i do speed test it just sticks and then shoots up to 300 back down to 12 stops for 3 secs and shoots back up. Why hasnt there been an update to this?
V1.0.1.122
There are certian apps and site that no longer seem to let me connect on WiFi since I got this router. It is highly disappointing.
I have finally figured out the issue I am facing. In the advanced tab under WAN setup I checked the box to disable port scan and DoS protection. I then checked the logs to make sure nothing was being added. I tried to log into Pokemon Go and it worked without issue.
I enabled it and it still seemed to work without issue.
I restarted the router, and started to have the similar issue. Once I disabled the Port Scan and DoS protection things worked again. I have it enabled, and I see things in the logs. So I am presuming it is working. I think the Scanner is over zealous. My chrome cast audio is doing Dos Attack: IP Spoofing. The Chrome cast audio only streams music, so I have no idea why its reporting this. Along with my brand new Google Nest Mini, Google home, and all of my chrome casts. IT would be nice if the Logs included a Destination. Then a simple fix would be if there was a way to allow it.
So I am not sure which issue is causing the problem but it is horrible, that a router this expensive has these issues. I had the R7000 before this and it was awsome. As it aged I did install DD-WRT. Now all I want is the R7000 back with DD-WRT.
So right now my options are disabled the Protection and then hope when I enable it, it is really working as expected, or not have the router work as expected.
If support would like to talk about it I would be more than happy to go over it.
(Side note why does it take such a long time to restart)
- I also went from R7000 to RAX120, before everything was perfect, now it's a disappointment. I changed to switch to Wifi6, but the result, given the expense, is unsatisfactory. In all this, seeing that none of Netgear intervenes in this discussion to support a solution leaves me dumbfounded.
tikicoder wrote:
If support would like to talk about it I would be more than happy to go over it.
For a start, this isn't the place so get official support.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
If you do want help from other users, don't join in on the end of a conversation that has been going on for nearly six months (>200 messages and counting). start a new discussion with as much detail as possible.
FYI I did submit a ticket, please do not assume I haven't. It also would be very bad for support not to monitor the thread especially long ones like this as there is obviously an issue. They are hosting this community for a reason, and if they choose not to use it for what it is shame on them. If they are not using it as a tool to provide their internal team with insight, why not just send people to StackOverflow. I will leave it at that.
As far as making a new discussion, typically that adds noise why have 100 different discussion about the same thing. Eventually it will get solved and 1 thread makes it easier to get the answer. I was more posting what appears to have fixed my issue. as well. Then you get threads posting to threads and no one knows where anything is. Its easy to presume that if a new message is added that it is probably adding more information or a solution minus some noise but typically the last pages (1-3) always contain the answer once there is one.
I have to agree with tikicoder. I spent a month trying to debug this issue and isolate the problem. Then I was forced to give up without a solution and contact support. After 4 of my tickets got closed (one was even escalated and closed without any input or response) I gave up and switched to the Ubiquiti Alien Router. If you just go to https://community.amplifi.com you will see how nice of a community they have with engineers responding to threads and posts.
Netgear has gotton too big to care about its users. They know if they pump out a product people will buy and they will make money. Sucks because I been loyal to Netgear for over 10 years and this is the state of affairs. Its not just this product. There are threads for the MR60 that I been watching with similar issues to us with the RAX120 and no help.
I have the same problem with internet connection for past few months or so, particularly after updating to newest firmware .122
The wireless connection to router still persist with all devices, but no internet connection is detected, and it happened every few days or once a week, All I had to do is physically power off/on the router and it is back to work again. Remotely reboot the router does not work but make the router more laggy with no internet connection or very slow internet speed.
Of note, th 2.4g wireless band only carry signal with max speed at 50-60 Mbps, either uploading or downloading. This really is the default problem with RAX120, even before the newest firmware update
