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Forum Discussion

welchyboy's avatar
welchyboy
Star
Feb 18, 2020

RAX120 Slow Wifi Speeds

Hello I am needing some help! I have the RAX120 Nighthawk router and I have having super slow wifi speeds. For the one computer that I have hard wired the speed test shows around 39-48Mbps download w...
EngElem's avatar
EngElem
Aspirant
May 22, 2020

Spent eight hours on hold with Netgear support a few days ago without getting anywhere.

 

It used to take a few hours for speeds to degrade to an unuseable level, now it appears to take only minutes.

 

To whom at Netgear do I send my invoices for time lost due to work being corrupted due to degrading wifi speeds?

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 27, 2020

Hi EngElem, 

 

I can assist with support following up on your case. If you wish to be contacted, please send me a private message with your contact info and case number(s).

 

Thanks,

Christian 

  • EngElem's avatar
    EngElem
    Aspirant
    May 28, 2020

    Hi Christian, we've given up on Netgear.

     

    Arranged with our supplier to have the unit returned as defective, which it clearly is. Replacing with an ASUS wifi6 router.

     

    Reading the above posts it looks like you will be of little assistance given you have only provided input once and that clearly was of no help.

     

    If you can forward the details of the person we send our invoices to that would be helpful.

     

    Cheers...