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Forum Discussion
RAX120 slow wireless download speed (24Mbps) with High Internet Speed (325Mbps)
On Xfinity Internet Service. Using a Netgear CM1200 cable modem Nighthawk RAX120 Using Nighthawk App, Wired and Wireless connections Nighthawk App reports 326Mbps; Speedtest.Net app on wired co...
1. What firmware is on your RAX120? make sure to update over a hardwired connection.
2. You've stated you factory reset the device. good work.
3. Did you disable smart connection to seperate out the 2.4ghz and 5ghz signal?
4. Can you do a wireless channel scan and post a screen snip/shot here?
5. Have you tried reinstalling the firmware?
6. have you tried downgrading a firmware version if you're on the latest? It wouldn't be the first time a new firmware broke something.
Thanks for your questions.
1. firmware is latest listed: V1.0.1.90
3. Yes, Smart Connect is turned off and the 2.4 and 5 have different names
4. I live on 4 acres with few houses anywhere near. I'm sure it's not channel congestion. But, no I don't have a scanning tool so haven't tried that.
5. No, I haven't tired reinstalling same version. It's firmware. How would reinstalling the same firmware change anything (that a factory reset doesn't)?
6. This is the firmware that came with the box and I haven't seen any down-version downloads from netgear site. So no, I haven't tried this.
I'll try 5. but if that works, netgear has done some very poor engineering.
I'm happy to try 6 if there's a place to access down-versions.
thanks.
Reinstalling firmware can help when something was corrupt during the install process. Factory resetting only removes the settings but doesn't load a backup firmware. So even if you factory reset, if the firmware was bad, its going to stay bad. The newest firmware is 1.0.1.100. Try downloading that, install over a hardwired connection, factory reset it, and see what happens.
https://www.netgear.com/support/product/rax120
Installed the .100 firmware.
Reset
Reboot
Download speed 1Mbps
Turned off QOS features, reboot
Download speed back to ~20-24Mbs.
So firmware update did not fix the issue.
I've tested two very different computers and the ipad. All within line of sight of the Router. Router is in the same spot my other routers have been in which had no problem getting north of 100Mbps through the entire house.
I've ordered a new router (different brand) to pick up tomorrow and try out.
The RAX120 is new enough you should either be within your 90 days of free support or your 1 year warranty to get it replaced. If the new one functions with the appropriate speeds, you might have gotten a bad device.