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Forum Discussion
RaffyTaffy213
Jun 12, 2019Aspirant
RAX120 Started Shutting Off
Purchased a RAX120 from Best Buy on May 21, 2019 and everything has been working flawlessly until last night when the router started shutting off on its own. There's internet throughput coming from m...
sjbhh
Jun 12, 2019Apprentice
Hi,
No, support has not followed up - I believe they have closed the case as they shipped out a new router. But that has not solved the issue.
Firmware was 58, I also tried 84, 85 (send from support team) and now it is 86.
I would appreciate if somebody could follow up on this. Thank you.
RaffyTaffy213
Jun 12, 2019Aspirant
Hi all so I disabled AX on my router and it's working again like normal. Going to wait a day or two to see if it's stable but for right now it's working fine. It's a shame because I have a Wifi 6 network card installed on my desktop so I was hoping to use the router and my desktop to their fullest potential. Firmware installed on mine is 1.0.1.86
- Redtulips7Jun 13, 2019Luminary
RaffyTaffy213 wrote:Hi all so I disabled AX on my router and it's working again like normal. Going to wait a day or two to see if it's stable but for right now it's working fine. It's a shame because I have a Wifi 6 network card installed on my desktop so I was hoping to use the router and my desktop to their fullest potential. Firmware installed on mine is 1.0.1.86
Mine doesn't do that so it has to be your Router causing this issue! also make sure it doesn't overheat???
- sjbhhJun 13, 2019Apprentice
I have tested two routers and two wi-fi cards.
It does not look like it is the hardware as symptoms are the same on both and the same as RaffyTaffy213
Which AX Wi-fi Card are you connecting to and is that connecting at AX Mode ?
- RaffyTaffy213Jun 13, 2019Aspirant
I'm using a Killer AX1650 network card and right now AX is disabled