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Forum Discussion
Joe1234567
Jun 01, 2021Star
Rax120 v2 constant random rebooting
I have the RAX120 v2 ever since purchase it has been constantly randomly rebooting. I have been through all of netgears troubleshooting guides with and without tech support. After no solution they fin...
plemans
Jun 02, 2021Guru - Experienced User
1. what modem/gateway is it connected to?
2. what firmware is on the router? (actual number)
3. how do you know its rebooting? (details)
4. how frequently is it rebooting?
Joe1234567
Jun 02, 2021Star
It is connected to an isp provided arries modem.
Rax120v2 is running 1.2.1.22 and have tried all previous versions
We loose internet on all devises and all lights go out on the router then it comes back on with a blinking power light and continues to boot up normally. Somtimes it won't do it for hours sometimes it will reboot every 5 mins. I just read about turning the ax mode off so I'm giving that a try
Rax120v2 is running 1.2.1.22 and have tried all previous versions
We loose internet on all devises and all lights go out on the router then it comes back on with a blinking power light and continues to boot up normally. Somtimes it won't do it for hours sometimes it will reboot every 5 mins. I just read about turning the ax mode off so I'm giving that a try
- plemansJun 02, 2021Guru - Experienced User
What actual arris modem is it?
Have you tried different power outlets?
Whenever the original and a replacement have the same issue it makes me check other factors. Maybe the outlet has a sketchy connection and the cheaper/old routers dont have the same power requirements or tolerate fluctuating power better.
If you go modem---->cheap/old router----->rax120 and then put the rax120 in access point mode (prevents double nat) does it stay stable?
Again, just trying to check different things.
- Joe1234567Jun 02, 2021StarArris tm3402a
I have tried 3 diffent outlets on completely diffent circuits- Joe1234567Jun 02, 2021StarI will try your suggested method after I rule out ax mode