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Rax120 v2 constant random rebooting
I have the RAX120 v2 ever since purchase it has been constantly randomly rebooting. I have been through all of netgears troubleshooting guides with and without tech support. After no solution they fin...
I wanted to update this thread. Found out the kids had turned on a really old Amazon Fire Tablet. Each time it access the internet it causes the router to reboot. I threw the tablet in the garbage where it belongs and the router seems stable now for most of the day.
It was nice while it lasted. With only 2 devices, a MacBook Pro and FireTV, the router is rebooting over and over tonight. This is frusterating for such an expensive router.
- I agree. It was very expensive and it's a piece of garbage. I've tried everything on this. Even extra cooling. Turned off armor, turned off traffic monitoring, I even turned off the LED lights on it. Turned off AX, turned off different bands, it's does nothing, it'll still reboot itself. Based on Google search, looks like this problem had been plaguing Netgear for quite some time across multiple models. Currently researching my next brand.
I guess my experience with my Nighthawk X10 R9000 led me to puirchase another NetGear which is how I ended up with this AX12. The Nighthawk X10 device I have at another property has 50+ devices including 16 security cameras, TV's, tablets, Plex Server, x2 home offices alll hooked to it and it has never rebooted or had any problems. It is truely the best router I've ever used. I guess I'll just look for a used X10.
I replaced an X10 during the first quarter of 2020 with an RAX200 AX12 router. The X10 was great but wi-fi 6 was appealing.
The RAX200 worked OK for the first few weeks with random reboots. I tried many troubleshooting steps and then I ran out of my return windows. Random reboots got worse! Basically the router failed!
Contacted Netgear which was absolutely no help.
My experience with RAX200 was remarkably similar to the initial poster on this thread. I tried everything and finally gave up and bought a new ASUS router. I configured the ASUS and everything worked as represented. I put the RAX200 in a box hoping for miracles but not expecting one.
2 months later I viewed a video where some guy took apart his Netgear router and fixed some kind of random issue. I did learn how Netgear puts devices together and how to take them apart. So I decided to take a day and see what the RAX200 looked like inside since it had no value to me as it was.
I do not RECOMMEND anyone try this but I thought that I would SHARE my discovery!
I discovered that the Power Adapter plug that powered the router seemed outsized and that it did not seem to fully insert into the socket on the router mother board . I also found the socket on the router mother board was not properly soldered and secured to the mother board (ie. it moved around - up and down). I could not fix the solder joints but I had the idea to put a non-conductive spacer between the MB and the socket module preventing it from moving up and down. It took me several hours to get this done and get everything back together because I am very much an amateur. Aftert this bit of "jury rigging", I found that the power plug would fully insert into the socket which wasn't possible before.
I decided to try the RAX200 in its former place of honor which had been taken over by an ASUS. Wow! It worked perfectly. The power adapter plug fit fully into the socket and it have been running for 2 months without a reboot. I have multi-gig internet and numerous peripherals that now work perfectly. I realize that my amatuer fix may fail at some point but I feel quite satisfied that I have gotten something out of my $500 investment and that I can once again experience network excellence.
I also recently added an RAX120 in another area of my house that has worked perfectly since day 1.
It seems to me that quality control at Netgear has not been up to its, heretofore, high standards. Perhaps, my story of disappointment and discovery can lead to a return to quality control that has made Netgear's reputation what it is.