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Forum Discussion
Joe1234567
Jun 01, 2021Star
Rax120 v2 constant random rebooting
I have the RAX120 v2 ever since purchase it has been constantly randomly rebooting. I have been through all of netgears troubleshooting guides with and without tech support. After no solution they fin...
bizman
Sep 08, 2021Initiate
Set up new RAX120 (V2) on 06 Sep. Noticed internet down for a minutes multiple times - originally throught it was the service provider. The next day, 07 Sep, I kept getting knocked off of the internet and out of business calls where I was presenting. I checked the router and it was rebooting. When it happened again within the hour, I saw that it was the router rebooting again. This went on most of the day. I called support in the evening and they asked a million questions about what equipment I had on the network? This should not matter. I replaced a very old router with this new expensive one, and the old one never rebooted or had issues - with all the same equipment on the network. They had me change a few settings and I hung up. Now it's a new day - 09 Sep. Sure enough, while presenting to a customer during a videoconference, I lost the connection. It was the router rebooting again. 4 meetings in a row and dropped in all 4 meetings when the router rebooted. Luckily, it does come back on within 3 to 5 minutes and I can get back to work, but this is SUPER frustrating. I am already thinking I need to change brands. I bought this because I am a huge Bitdefender fan and Netgear Armor is provided by Bitdefender. I thought it would be great to get an awesome new router to future-proof me for a while while also adding the security suite to the mix. Netgear's Nighthawk app also keep crashing on my phone. This is painful. I may have to start looking for a new brand and figure something else out entirely. I am seeing this issue all over, so Netgear must know about it.