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Forum Discussion
Joe1234567
Jun 01, 2021Star
Rax120 v2 constant random rebooting
I have the RAX120 v2 ever since purchase it has been constantly randomly rebooting. I have been through all of netgears troubleshooting guides with and without tech support. After no solution they fin...
mkhanshaw
Sep 09, 2021Initiate
Alright - With the help of these posts and my experience - I think I see the problem (literally see it).
So my rebooting started happening whenever additional load (anything over nominal compute) was happening...aka streaming (Video calls, Netflix vs Roku, etc). The additional load was creating heat. That, combined with a loosely mounted power port for the ac adapter appears to be the cause of the reboot. The loose powerport also prevents you from firmly inserting the male connector...and I could FEEL the heat around this area on mine.
Load/Temp triggers the safety reboot.
Although I did not take the time to disassemble my Router in an attempt to fix with a soldering iron (because my intent was just to return to amazon and be done), I DID relocate the router to a cold tile floor, add fan to conduct heat away from it...and what do you know....kept connection.
All that said - Netgear: You lost a lifetime customer. I loved my AC1900 and the ones before it, but now, I cannot trust your quality control. Shame too because it seemed like a nice unit...even had a cool look!
If anyone cares, I moved to an ASUS AX6000 (RT-AX89X) dual band (dual band because thats really all I need, but wanted hella good range and strength) and the thing has been working flawlessly now
CylonRaiderOne
Sep 12, 2021Initiate
So, after posting my previous post that I had conquered the random rebooting, the RAX120 decided to puke on me again. So, it went back to the store for a refund. I wanted to like this router. I mean, it looks like Kylo Ren is routing my packets... great looking design but ultimately had way too many issues for me to keep it running. I replaced it with an ASUS AX11000 ROG router. Should you pursue a similar interest, you will notice a build quality in ASUS routers that Netgear just doesnt seem to have.
In a similar vein, I did decided to keep my Nighthawk EAX80 range extender. That worked handsomely, and, synced right up with the ASUS router as well (SSIDS the same). That is a great unit.