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Forum Discussion
Joe1234567
Jun 01, 2021Star
Rax120 v2 constant random rebooting
I have the RAX120 v2 ever since purchase it has been constantly randomly rebooting. I have been through all of netgears troubleshooting guides with and without tech support. After no solution they fin...
jrgebbie
Jan 13, 2022Tutor
Disable wmm on 2.4ghz, you'll find it under qos in a different tab.
beachmiles
Jan 20, 2022Apprentice
Disabling wmm on the 2.4ghz In the advanced setup tab under quality of service seems to have helped me quite a bit. The router has been up 12 hours straight where before it wouldn't last an hour. Hopefully this is a real fix until Netgear hopefully patches this major bug.
- TN_DaveJan 24, 2022Tutor
I disabled WMM on 2.4 Ghz and 5 Ghz and didn't see a reboot for three days. I reenabled WMM on 5 Ghz cause my speed dropped to 54 Mbps when disabled and 1200 Mbps when enabled. It hasn't rebooted for five days but 2.4 gHz is down to 24 Mbps.. What a shame but most of the devices on 2.4 gHz aren't very demanding, 7 Alexa Dots, 7 Ring cameras, I do have a couple Roku devices on this too but I'll try to move them to 5 Ghz.
- FURRYe38Jan 24, 2022Guru - Experienced User
So if you re-enabled WMM on 2.4Ghz, do the reboots happen again?
TN_Dave wrote:
I disabled WMM on 2.4 Ghz and 5 Ghz and didn't see a reboot for three days. I reenabled WMM on 5 Ghz cause my speed dropped to 54 Mbps when disabled and 1200 Mbps when enabled. It hasn't rebooted for five days but 2.4 gHz is down to 24 Mbps.. What a shame but most of the devices on 2.4 gHz aren't very demanding, 7 Alexa Dots, 7 Ring cameras, I do have a couple Roku devices on this too but I'll try to move them to 5 Ghz.
- TN_DaveJan 25, 2022Tutor
That was a good question, so I enabled 2.4Ghz WMM and within 30 minutes it rebooted. I've since disabled it and hopefully it will go back to reliable but slow. When enabled it ran at 340 Mbps disabled around 24.
- beachmilesJan 25, 2022ApprenticeYa disabling only the 2.4ghz wmm seems to be all you need. Then you have to switch all the devices that need speed to the 5ghz band.
Unfortunately Netgears software regression test team did not test out the 2.4ghz behaviour and don't seem to care to fix this easily reproducible problem. I suspect with only 1 or 2 clients on the 2.4ghz wmm may work just fine. But if you have 3+ clients on the 2.4ghz or 2+ clients using a lot of bandwidth at the same time on the 2.4ghz with wmm enabled it tends to cause major system stability.
I've run for like 5 days straight with no reboots after disabling the 2.4ghz wmm so at least its decently functional now.- User3030Mar 26, 2022Initiate
Thank you for those who responded to this community thread!
Disabling QOS WWM on 2.4GHz wireless did trick for me as well, left enabled on 5GHz. Seemed to only be issue with WWM enabled on 2.4GHz when streaming or large file transfers on any device regardless if device connection was 2.4GHz or 5GHz. Moved all devices that supported 5GHz to 5GHz or moved them to wired as well. Easy and acceptable work around fix actually, as no 2.4GHz device really needed faster streaming or large file transfers anyway.