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Forum Discussion
derekcannady
Dec 23, 2021Guide
RAX120 V2 Constant Random Reboots
The router reboots frequently sometimes every 30 minutes. I have noticed that the router reboots under heavy system load of +50% on the processor. The only way I have been able to drastically lesse...
- Jun 11, 2022Installed beta firmware 1.2.3.33 on it and then turn fan on in debug.htm. Just check mark it , don’t click on apply.
And bought a cool pad from amazon $10 . 4 days in a row no restart and router works perfect.
Laptop Cooling Pad,ESGAMING Laptop Cooling Stand Laptop Cooler 10-15.6 Inch 2 USB Ports 2 Fans with Blue LEDs https://a.co/d/dXVVnxw
oscarkk
Apr 23, 2022Tutor
In my case the router runs stable for a month without rebooting, but whenever I play videos on fire tv stick 4k max with plex, the router reboots on average every 20 minutes. Tested the same situation many times. But on apple tv 4k with plex to play video or movies did not encounter this situation.
DarrenM
May 02, 2022Sr. NETGEAR Moderator
You may want to factory reset the router and see if that resolves the issue. The firmware update could of caused the issue. You can also backup your routers settings if needed before factory resetting the router. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
- oscarkkMay 03, 2022Tutor
Okay, thanks! I'll try it.
- oscarkkMay 05, 2022Tutor
The router restores factory settings and still has the problem of random reboot. I hope the engineers will pay attention to this problem and solve it in the new version of firmware. A router at this price shouldn't have such a low-level problem.
- doctorcitoMay 06, 2022Star
Tell me about it! So damn frustrating, they don't care at all!
- RAX120HatesMeMay 07, 2022Guide
The beta firmware didn't work and Netgear keeps endlessly "troubleshooting" but won't RMA it. I've opened up a case with the Massachusetts Consumer Protection agency and am going to take them to small claims court to get my damn money back since they won't refund or replace it.
Jesus - Netgear NEVER again.
- oscarkkMay 09, 2022Tutor
I have the European version of the router and after testing it, I can basically determine the problem: the wireless region is changed to Australia, and the problem of random reboots occurs. If the region is Europe, the reboot problem does not occur. For your reference.
- DannyLinMay 09, 2022ApprenticeThanks. That is one thing that I also suspect.
Mine Rax120vw is made in Thailand and I’m in Taiwan. But my region has been set to America. There’s no way I can alter the region setting — don’t know why.