NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
derekcannady
Dec 23, 2021Guide
RAX120 V2 Constant Random Reboots
The router reboots frequently sometimes every 30 minutes. I have noticed that the router reboots under heavy system load of +50% on the processor. The only way I have been able to drastically lesse...
- Jun 11, 2022Installed beta firmware 1.2.3.33 on it and then turn fan on in debug.htm. Just check mark it , don’t click on apply.
And bought a cool pad from amazon $10 . 4 days in a row no restart and router works perfect.
Laptop Cooling Pad,ESGAMING Laptop Cooling Stand Laptop Cooler 10-15.6 Inch 2 USB Ports 2 Fans with Blue LEDs https://a.co/d/dXVVnxw
beachmiles
Jun 07, 2022Apprentice
The internal fan setting gets unchecked during a power cycle so this isnt the greatest fix.
192.168.1.1/Thermal_FAN.htm is showing my temperature to be "NaNC" which sure looks like it is not reading the temperature correctly and probably never turning on the fan.
192.168.1.1/debug.htm setting the fan to always be on didnt appear to turn the fan on for me and I tried both not clicking Apply and clicking Apply. When clicking Apply it causes the networking to reset on the router and I was reading in another forum this shouldn't be needed.
I will buy an AC infinity fan in the meantime in another attempt to fix this blasted router.
Curious if people claiming the fan fixed their reset problems also have the 2.4Ghz WMM enabled.
DannyLin
Jun 08, 2022Apprentice
I also have the "Always enable Fan" on and the /Thermal_FAN.htm shows also NaNC too.
Seriously, if this is a heating issue, then it is a hardware defect. Netgear should recall defective ones and maybe offer a better/comparable model, or simply just refund.
I've been working with Netgear's agency in Taiwan and trying to help offer them debug logs after they offered me 2 versions of firmware. So far, it still reboots. It's very hard to reproduce the issue. Sometimes, it reboots once a week, sometimes more than 10 days, and sometimes twice in 10 mins. This is definitely not a product that should be shipped to the market, especially considering its price, this should be a premium router.
- M-K-CJun 11, 2022AspirantCan you share the offered 2 versions of firmware Netgear send to you ???