RAX120 V2 Constant Random Reboots

muniz_ri 

Just wondering how are you getting on with the ADS-65MIA-19? Any impact of the frequency of reboots with the replacement adapter?

Thanks in advance for the update!

_NDS_ 

All has been solid and I am going on four days without a random reboot. This is the longest stretch of time that the router has gone without a random reboot.

My current setup is using router mode with the beta firmware and the fan "always on" setting in the debug screen disabled. However, in addition to replacing the power adapter I have also changed my SSID's to remove an underscore. My SSID is now all lower case letters and numbers. I have also removed my iphone xr (work phone) from the network. I found a few posts online where the iphone caused routers to crash. Strange but trying whatever I can at this point.

I will update again if the router reboots and if does not reboot...I will update again in about one month. Hope that I didn't just jinx myself. We'll see.

FURRYe38 

Hello again. Based on muniz_ri experience it looks like the replacement adapter helps and my case is not unique. However it may not be a single root cause of the reboots. When we are going to hear from Netgear regarding the solution to this problem?

Thanks for replying.

Though not complete root cause or resolution, I've asked muniz_ri to revert all his changes back to his normal configuration to see if the router continues to work with the newer adapter or still sees a reboot. Need to ensure that under normal configuration, the router continues to work with out a reboot. I'll be bring this info to NG today. 

_NDS_ FURRYe38 

I have reverted the changes except for the new power adapter and my new SSID's (it's too much hassle to change all of my devices). I will continue this setup for at least another week if no reboots and will then plug in the old power adapter to test. I will keep everyone posted.

👍

**Update**

I asked my wife this morning to re-connect her Samsung Galaxy S10e to the 5GHz network (she was still using the 2GHz network). As soon as she did the router rebooted.

I then changed the password to the 5GHz network and asked her to again reconnect to the 5GHz network. There was no reboot that time after she reconnected. She then left the house and as soon as she did, the router rebooted once again.

I then searched the web for other similar instances and found these posts:

https://community.tp-link.com/en/home/forum/topic/180710

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Network-crashes-after-upgrading-my-Galaxy-Note-10-to-Android-10/m-p/1875368/highlight/true

I will continue testing to see if I can reliably reproduce the issue by connecting and disconnecting her phone to the network to better understand what is happening.

FYI, 

muniz_ri NG wasn't able to see anything meaningful from yours logs. I passed along your experiences so far including what you posted a bit ago. Interesting that you one device seemed to cause a reboot. 

NG just released a new FW version which I recommend you load up and try.

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX120-V2-Constant-Random-Reboots/m-p/2255302/highlight/true#M28312

I would factory reset and setup from scratch. Use your normal configuration and don't check the thermal fan or disable WMM work arounds. Lets try using your original configuration. Also please put the original Power adapter back online as well and test with it. The original PS should work that comes stock in the box. 

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muniz_ri wrote:

**Update**

 

I asked my wife this morning to re-connect her Samsung Galaxy S10e to the 5GHz network (she was still using the 2GHz network). As soon as she did the router rebooted.

 

I then changed the password to the 5GHz network and asked her to again reconnect to the 5GHz network. There was no reboot that time after she reconnected. She then left the house and as soon as she did, the router rebooted once again.

 

I then searched the web for other similar instances and found these posts:

 

https://community.tp-link.com/en/home/forum/topic/180710

 

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Network-crashes-after-upgrading-my-Galaxy-Note-10-to-Android-10/m-p/1875368/highlight/true

 

I will continue testing to see if I can reliably reproduce the issue by connecting and disconnecting her phone to the network to better understand what is happening.

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I've passed this on to NG regarding the possible differences seen between model# Power Adapters. NG didn't gleam anything from muniz_ri debug logs that were sent so couldn't get anything from that. Possible that the reboot wipes out what caused the reboot. I asked them to take a closer look between the 19v 3amp power adapters to see if there could be any cause from these adapters. NG released FW yesterday and they said may have some fixes in this version for these reboot issues. Will need users to try this with there original power adapters and with out any work arounds to see if this version of FW doesn't anything to resolve that. Won't know if or when NG will give feedback to the power adapter review. 

_NDS_ 

FURRYe38 

I just flashed the new firmware, reset the router, setup from scratch, and plugged in the original power adapter. Fingers crossed.

👍

muniz_ri 

How is everything going with the new firmware v.1.23.40? Everyone gone quiet after it was posted. I have installed it and all seems fine right now, but I am not sure if I want to put the unit back into full service yet.

_NDS_ FURRYe38 

Unfortunately I had my first random reboot earlier today since installing it a couple days ago. Arrgh.

I'm having my wife connect her Samsung S10e back to the 2.4GHz network to revisit that theory.

Thanks for the update muniz_ri, just to confirm - you are running your RAX120V2 with the original power adapter right now - AD2073F20?

Are you based in the USA?

FURRYe38  I will keep mine running throughout the day today on ADS-65MIA-19 and will report back if experience a reboot or not. However, from the past experience, one day may not be suffcient to catch it.

_NDS_ 

Correct, I was using the original power adapter with my RAX120V2 and yes, I am in the U.S.

I have now plugged in the new adapter and will go back to slowly adding devices to the 5GHz network to see if I can reliably cause a reboot.

The router rebooted twice this morning within one hour and in the middle of a video conference call.

I give up and have ordered a new TP Link AXE5400. Hope there is a fix down the road so that I can sell the RAX120 and recover some of the money that I have spent. Good luck everyone.

Same for me, I gave up on the RAX120 after a week of usage. I bought the RAX200 instead which has worked without flaw for the past three weeks. Compared to the RAX120, I can recommend the RAX200 wholeheartedly as I have not had a single reboot throughout this timeframe. Only downside is that the wifi range is a tiny bit smaller than the one of the RAX120.

DH27 

Thank you for that recommendation and glad to hear that the RAX200 has been working well. As for me, I am going to completely steer clear of Netgear based on their apparent lack of customer support and service. 

Do you still have your 120v2? 

If so what FW version is loaded on it? You try the Beta? 

What model power adapter do you have with yours? 

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DH27 wrote:

Same for me, I gave up on the RAX120 after a week of usage. I bought the RAX200 instead which has worked without flaw for the past three weeks. Compared to the RAX120, I can recommend the RAX200 wholeheartedly as I have not had a single reboot throughout this timeframe. Only downside is that the wifi range is a tiny bit smaller than the one of the RAX120.

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Unfortunately not, I had to send it back to Amazon for a refund. I didn't try the beta, but I had the power adapter ADS-65MIA-19 with the European plug extension. The power adapter didn't seem to be the root of the problem for me.

Ok, thanks for letting us know. Ya seems to bet more then just the power adapter. 

muniz_ri 

Thank you for updating us on your experience with the new firmware in relation to the reandom reboots.

FURRYe38 

I had the router running for 24 hours without a reboot yesterday, when I was not working and could afford a random reboot. While the router has not rebooted on me, my impression was that the issue of variable internet connection speeds has resurfaced in this new firmware.

The clients - both wired and wireless were seemingly taking more time than usual to load webpages, photos and videos.

I, therefore, followed the same path as muniz_ri and packed the router into its box, until its fixed to the point that I won't feel ashamed of myself to sell it on. Clearly the feeling that the Netgear company does not seem to share.

New firmware didn't change anything. The router is still randomly reboots.