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RAX120 V2 Constant Random Reboots
The router reboots frequently sometimes every 30 minutes. I have noticed that the router reboots under heavy system load of +50% on the processor. The only way I have been able to drastically lesse...
- Installed beta firmware 1.2.3.33 on it and then turn fan on in debug.htm. Just check mark it , don’t click on apply.
And bought a cool pad from amazon $10 . 4 days in a row no restart and router works perfect.
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Hey all, I received the RMA replacement. Fully expecting to have the same reboot issue. I was quite surprised and pleased when after unit booted and I entered setup with the browser to see I had been sent a v1 unit.
Set it up with my wifi network names and passwords. Been up for just 4 days now with no reboots.
I have seen a lot of negative comments on here regarding the support and I will say I was skeptical but I was just patient, replied with the information they requested and performed every step that asked me to take.Took about a week of going back and forth(mostly because I was busy with work and couldn't respond for a few days). I have to say I am pleased with how they handled the issue and the outcome.
Also I was expecting a brown box replacement but this appeared to be a new unit in full retail packaging including shrink wrap with all accessories. Also the power supply is the same as I received with the v2 that I returned.
What is the first 3 characters of the routers serial number?
Tiberius675a wrote:
Hey all, I received the RMA replacement. Fully expecting to have the same reboot issue. I was quite surprised and pleased when after unit booted and I entered setup with the browser to see I had been sent a v1 unit.
Set it up with my wifi network names and passwords. Been up for just 4 days now with no reboots.
I have seen a lot of negative comments on here regarding the support and I will say I was skeptical but I was just patient, replied with the information they requested and performed every step that asked me to take.Took about a week of going back and forth(mostly because I was busy with work and couldn't respond for a few days). I have to say I am pleased with how they handled the issue and the outcome.
Also I was expecting a brown box replacement but this appeared to be a new unit in full retail packaging including shrink wrap with all accessories. Also the power supply is the same as I received with the v2 that I returned.
v1 is 5VE
v2 was 6JY
Thank you. Yes, There are 3 sets of SNs for v2s, all others are v1s.
Thanks for confirming.
Tiberius675a wrote:
v1 is 5VE
v2 was 6JY
Looks like another month down the line and still no resolution from NG on the random reboot issue. Those in the USA with the router within warranty - have your requested hardware support to exchange for RAX120V1?
I was inspired to finally give do an RMA for my paperweight v2. Behold, like others I received a brand spanking new v1 unit. Set it up just like the v2 and 2 days no drops so far.
Couple of Notes. Power supply units are IDENTICAL. same model number and specs. Routers are also identical in size and shape, actually v1 seems a touch heavier. Left photos is the v1 and right photos v2. I'm hopeful the stability of the v1 will behave like the other v1 in our family.
How long is the warranty period? I purchased mine in April 2022.
For me, It was 1 year after activation. You Should Be Good. Took about 6 days from inquiry to router replacement at my door.