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Forum Discussion
RAX120 Wifi keeps turning off
I purchased this router back in May and I've had issues with the wifi turning off... at first I thought that one of my cats was stepping on the wifi button but I have it covered with a small piece of...
Has it been happening since day 1? or when did it start happening?
I had noticed it fairly soon after I purchased it but not often enough to really think it was an issue. Then last week the router was completely unresponsive, ever after multiple restarts, so I did a factory reset (for the fifth time since I bought it in May), upgraded it to the most recent firmware and since then this has happened probably five times.
I'd actually try downgrading the firmware a version or 2. the RAX devices were released even before the AX spec was finalized so the firmware started out a bit rough. Just like the transition from wireless N to wireless AC.
So if the newer firmware caused more issues, downgrade, factory reset (so an old setting doesn't cause issues) and reinstall again.
If that doesn't help, I'd open a support case with netgear on starting RMA.
click "mynetgear' at the top, register an account and the device. From there you could start the rma process.
I can give that a try but, forgive my ignorance, that kinda sounds counter-intuitive to me. :)
Wouldn't older firmwares have more issues as opposed to the newer ones?