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Forum Discussion

Carlitto77's avatar
Carlitto77
Aspirant
May 05, 2020

RAX120 won’t connect to modem

My nighthawk rax120 has been an issue for quite a while now and between work and family stuff just haven’t gotten around to asking for support. It is currently unable to connect via Ethernet to my mod...
plemans's avatar
plemans
Guru - Experienced User
May 05, 2020

You can manually update firmware. 

What firmware are you on?

What modem is it connected to?

  • Carlitto77's avatar
    Carlitto77
    Aspirant
    May 05, 2020
    I’m on firmware v 1.0.1.90 and the modem is an arris of some sort. My old nighthawk x8 is connected to it fine at the moment so I’m sure it’s not the Ethernet cable or the modem
    • plemans's avatar
      plemans
      Guru - Experienced User
      May 06, 2020
      Carlitto77 wrote:
      I’m on firmware v 1.0.1.90 and the modem is an arris of some sort.------An arris of some sort? not even slightly helpful.  My old nighthawk x8 is connected to it fine at the moment so I’m sure it’s not the Ethernet cable or the modem

      Which arris?

      Again, you can manually update the firmware. And the firmware your currently on isn't even on the previous firmware list. Meaning it was probably pulled for some reason or another. 

      so download the firmware, extract it, then follow the manual firmware install process and use the firmware you downloaded.