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RAX120
Hi Everyone, New here. I've been trying to learn as much as I can about the RAX-120 and why it keeps losing it's network connection. I have been on the phone with Netgear support and escalated to t...
- For what it’s worth... after 7 phone calls, three case numbers and three times that the escalated support was supposed to call me but didn’t, on the advice of an IT friend I bought the new AMPLIFI alien router.
Can I tell you what a different experience it is. I followed the instructions and guess what? It just works. The on screen info is great. The app is simple and allowed me to do a firmware update. It connected my wireless (22 connections) at 840 MBs and my 31 Ethernet items (2 gigabit switches) without a problem. To add range I added a second one on the Ethernet backbone and now my whole yard is getting 800+ MBs.
I didn’t need to call for support. Didn’t need to reinstall firmware. Didn’t need to change radio channels and install a monitor program.
I’m done with Netgear. The router and mesh access point are getting returned. This is how it is supposed to work.
Best decision I made was to cut bait!!
I was a whisker away from returning my RAX120. I was experiencing ALL of the issues everyone else was on this forum. I was very disappointed and could not believe Netgear would put out a product this flawed/defective.
Installing the latest version of the firmware (v1.0.1.108) brought stability, for several weeks now. Admittedly, my rated ISP speed is just a measly 200Mbps down, not the 1Gbps others are entitled to. But, all 31 of my devices (every type imaginable) now stay connected without any drops and the throughput is around 238Mbps on the 5GHz radio. My experience may be different if I had Gbps speeds (or even 500Mbps) from my ISP.
When upgrading the firmware, contrary to popular convention/wisdom, I did not follow up with a factory reset. I just upgraded via the iPhone app and it's been working ever since.
How is this possible? How could folks still have basic connectivity issues on the same firmware and I now have none? Are we not on the exact same hardware running the exact same firmware? Is it possible that the factory reset mechanism itself is somehow corrupting the firmware? I'm certainly NOT going to try and find out anytime soon.
Also, I'm surrounded by other homes with dozens of SSIDs broadcasting according to InSSIDer. It was miserable before. Now it's fine. Go figure.
For what it’s worth... after 7 phone calls, three case numbers and three times that the escalated support was supposed to call me but didn’t, on the advice of an IT friend I bought the new AMPLIFI alien router.
Can I tell you what a different experience it is. I followed the instructions and guess what? It just works. The on screen info is great. The app is simple and allowed me to do a firmware update. It connected my wireless (22 connections) at 840 MBs and my 31 Ethernet items (2 gigabit switches) without a problem. To add range I added a second one on the Ethernet backbone and now my whole yard is getting 800+ MBs.
I didn’t need to call for support. Didn’t need to reinstall firmware. Didn’t need to change radio channels and install a monitor program.
I’m done with Netgear. The router and mesh access point are getting returned. This is how it is supposed to work.
Best decision I made was to cut bait!!
Can I tell you what a different experience it is. I followed the instructions and guess what? It just works. The on screen info is great. The app is simple and allowed me to do a firmware update. It connected my wireless (22 connections) at 840 MBs and my 31 Ethernet items (2 gigabit switches) without a problem. To add range I added a second one on the Ethernet backbone and now my whole yard is getting 800+ MBs.
I didn’t need to call for support. Didn’t need to reinstall firmware. Didn’t need to change radio channels and install a monitor program.
I’m done with Netgear. The router and mesh access point are getting returned. This is how it is supposed to work.
Best decision I made was to cut bait!!