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Forum Discussion
Solved
RAX120
Hi Everyone, New here. I've been trying to learn as much as I can about the RAX-120 and why it keeps losing it's network connection. I have been on the phone with Netgear support and escalated to t...
- For what it’s worth... after 7 phone calls, three case numbers and three times that the escalated support was supposed to call me but didn’t, on the advice of an IT friend I bought the new AMPLIFI alien router.
Can I tell you what a different experience it is. I followed the instructions and guess what? It just works. The on screen info is great. The app is simple and allowed me to do a firmware update. It connected my wireless (22 connections) at 840 MBs and my 31 Ethernet items (2 gigabit switches) without a problem. To add range I added a second one on the Ethernet backbone and now my whole yard is getting 800+ MBs.
I didn’t need to call for support. Didn’t need to reinstall firmware. Didn’t need to change radio channels and install a monitor program.
I’m done with Netgear. The router and mesh access point are getting returned. This is how it is supposed to work.
Best decision I made was to cut bait!!
I have been having same issues with the random dropping of the WiFi and it is ridiculous. I paid a lot of money for a good router and this has made me so mad. Has anyone ever got a straight answer on how to fix it ?
WhiteKnight75 wrote:
Has anyone ever got a straight answer on how to fix it ?No. Netgear probably knows but is not saying because of liability issues. If they acknowledge the problem, then there's a recall/refunds/lawsuits etc., nasty business.
I've been through the trenches with this RAX120. For me, it finally started working with the upgrade to the v.1.0.1.108 firmware. I did nothing special. This has not been the case for others. That's the puzzling part.
One speculation that I have is that there's a problem with one or more of the following...
- Factory reset
- Boot
- Re-Boot
- Firmware upgrade
- Firmware downgrade
Something on the implementation side is not fully taking. My guess is that there's some magical combination of the 5 items above that fixes things. No one, to my knowledge, has found that universal magical combination. (For me, I never did a factory reset after the firmware upgrade.)
The router was up and fine for around a month before I saw some degredation in the download speed. I went from 238Mbps to around 130Mbps. (Still there were no disconnects.) I kept the same speed test site and tried several times with some delay in between each test. Still the speed was degraded. I waited a day. Still degraded. Then, via the app, I just rebooted the router and instantly my speed was back to 238Mbps, the very next test.
This could also be a resource (e.g. memory leak). This is why I only see the effects after a few weeks of operation. These leaks, embedded deep in the code, are tough to find and plug.