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Forum Discussion

Loronew's avatar
Loronew
Aspirant
Oct 20, 2020

RAX120

My RAX120 drops my fire sticks but maintains a connection to my iPhone, iPad and other 20 devices. If I do a factory reset everything works again but about 2 weeks later the same thing occurs. Can an...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 23, 2020

Hello Loronew, 

 

Have you had a moment to get in contact with Amazon's Fire Stick support team regarding your Fire Stick issues?

 

Christian 

  • Loronew's avatar
    Loronew
    Aspirant
    Oct 23, 2020
    No. I figured since the problem is temporarily resolved after doing a hard reset of the router that it was a software issue with the Netgear Router. I have 5 fire sticks that all stop working at the same time until I reset the router then they work perfectly again
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Oct 23, 2020

      Lorenew, 

       

      You may also check to see if your device is due for a firmware update.

       

      Christian 

      • Loronew's avatar
        Loronew
        Aspirant
        Oct 23, 2020
        Firmware is up to date