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Forum Discussion

Loronew's avatar
Loronew
Aspirant
Oct 20, 2020

RAX120

My RAX120 drops my fire sticks but maintains a connection to my iPhone, iPad and other 20 devices. If I do a factory reset everything works again but about 2 weeks later the same thing occurs. Can an...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 23, 2020

Hello Loronew, 

 

Have you had a moment to get in contact with Amazon's Fire Stick support team regarding your Fire Stick issues?

 

Christian 

Loronew's avatar
Loronew
Aspirant
Oct 23, 2020
No. I figured since the problem is temporarily resolved after doing a hard reset of the router that it was a software issue with the Netgear Router. I have 5 fire sticks that all stop working at the same time until I reset the router then they work perfectly again
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 23, 2020

    Lorenew, 

     

    You may also check to see if your device is due for a firmware update.

     

    Christian 

    • Loronew's avatar
      Loronew
      Aspirant
      Oct 23, 2020
      Firmware is up to date
      • Newfiedrool's avatar
        Newfiedrool
        Virtuoso
        Oct 24, 2020

        I've a fire stick the 4K version and no issues. Have you by any chance unlocked these devices.

         

        Does your logs show anything as in repeated requests of DHCP for the devices?