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Solved
Rax120
Had new isp connected today so reset the router plugged the new fttp modem into the netgear router via ethernet and it just wont connect. Rang Quickline for the details but it just wont work. Used ppp...
Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Something to contact the ISP about for help and information regarding there services.
- Done all that thanks
Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.
- Hi yes its a adtran 621x I believe looking into it further I believe the isp can change a setting but not sure just very frustrating.
