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Forum Discussion
thehypnootoad
Jan 22, 2024Luminary
Rax120
Had new isp connected today so reset the router plugged the new fttp modem into the netgear router via ethernet and it just wont connect. Rang Quickline for the details but it just wont work. Used ppp...
- Jan 22, 2024
Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.
thehypnootoad
Jan 22, 2024Luminary
Done all that thanks
microchip8
Jan 22, 2024Master
Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.
- thehypnootoadJan 22, 2024LuminaryHi yes its a adtran 621x I believe looking into it further I believe the isp can change a setting but not sure just very frustrating.
- thehypnootoadJan 23, 2024Luminary
Thank you this was the issue needed to set vlan id all sorted now thank you
- FURRYe38Jan 23, 2024Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡