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Forum Discussion
RAX120V2 firmware 1.2.9.52 wifi dropping
Hi, The RAX120V2 has started dropping wifi connections. Shows that no wifi and when i click on the wifi name, its says cant connect but LAN connected devices continue working and then the wifi comes...
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Smart Connect enabled or disabled?
What all do you have connected to the router for wireless devices?
How many?
Where is the router placed?
Have good cooling and ventilation?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Thank you for the quick response. see answers below:
What channels are you using? Auto? (Yes)Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. (updated to manual)
Any Wifi Neighbors near by? If so, how many? around 4-5 show on wifi with one bar only
Is Smart Connect enabled or disabled? disabled
What all do you have connected to the router for wireless devices? around 30 devices on 2.4 and 5 ghz. mostly laptops, tvs and phone
How many?
Where is the router placed? in a media closet
Have good cooling and ventilation? yes. There was a way to change the fan to auto on the router. i forgot how to get to that menu to check.
Has a factory reset and setup from scratch been performed since last FW update? No
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Spectrum ET2251
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yes
Does this happen with Smart Connect enabled?
Does this happen with say half less of devices connected to see if this continues?
Might try the router out side of the media closet.
Do you have Armor enabled by chance?
Might try a Factory reset and setup from scratch as well if this continues.
- Yes smart connect enable. 3 or 4 devices using at one time. Just got fiber connection. Nokia box. After I reboot everything in g it comes back but every couple of days drops connections again. Seems slow connect to tv. I’m not a techie so this is all confusing to me. It should be cool in well ventilated room.
Might try a Factory reset and setup from scratch as well if this continues.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-routerTry setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try enabling IPv6 (auto) and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings