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Forum Discussion
jmcorra
Apr 08, 2022Tutor
Rax120V2 Random Power Off Restarts
I've worked with with Netgear Tech support who have been very helpful and concluded that the router should be exchanged which has been in service for 6 weeks. Prior to the installation of this RAX120v2, I had for 6 years a Nighthawk R8000 which never rebooted on its own; hence, the setup and location (prior to current) is exactly the same with of-course the exception upgraded router to a Rax120v2. Netgear support tried the obvious things in their problem determination. Plug the router directly into a wall outlet eliminating an extension cord, they reinstalled the latest firmware V1.2.3.28, and when the problem of random rebooting continued, they had me perform a factory reset. None of the aforementioned corrected the problem which could occur in my case, once every 3-4 days or 2-3 times in a single day which resulted a daily failure rate of 56%.. Seemingly the only constant with the reboots, is a variable when considering current conditions, and elapsed time in-between the random reboots. Unfortunately when I inquired with Netgear Support, they informed me that this device does not log error codes, nor can any traces or traps be implemented which is surprising to me. This leaves open the question for all, (clients, and Tech Support) of determining what the root cause of this random rebooting of the RAX120v2 is. My exchange for the same device has been requested and if this solves the problem one could assume a hardware problem, and should it reoccur, it's likely an unidentified logical problem and I'll need to select a different model.
I received a new replacement device and random power off / restarts of the Rax12V2 regrettably continue. Something is causing this device to randomly recycle and as I noted with the first device above, absent any error codes, traces, traps, etc. Netgear Support and Clients will be left to wonder what the root cause of this problem is. I've browsed this forum, BestBuy's forums, and there are many similar reports of this same problem which is not limited to this specific Netgear Router and extends to other Netgear wireless routers. I have purchased Netgear routers for as long as I can recall and until now, the products have worked as advertised.
In summary, there is without question something wrong this this product (and possibly other Netgear products) with random reboots). I find it hard to believe that Netgear either does not know they have this problem and are working to solve it, or simply don't care to get to the root cause and apply a fix. I have scheduled a return of this replacement router and will replace it with a different brand..