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Forum Discussion
RAX120v2 slow after tech support changes
I had the reboot issues with my router. Got the paid tech support. I’ve been on the phone with the very difficult to understand people almost daily. I no longer get the reboot issues but the router in...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. CAT6A STP if your using the MG port on the RAX Router.
Are you using the Multi Gig port for the internet connection or the Yellow Internet port?
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
My firmware is 1.2.9.52. The modem I use is one I purchased and used with my previous router. It is an Arris SB8200. I use CAT6 cable connected to the yellow internet port.
Can you explain what NG support did to the router?
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.- Can you explain what NG support did to the router?
I wish I could. They take over and zip through their changes and I have been unable to keep up. This has happened about every other day for the past 4 months!
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
I know Ethernet is preferred but seems counterintuitive since all my connections are wireless.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
I have disabled everything except the Armor. I’m willing to try that.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Multiple times. Every tech wants me to do that every time I call them back. Even changed out all the cables.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Yep did everything in that order. Again multiple times.