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Forum Discussion
RAX120v2 slow after tech support changes
I had the reboot issues with my router. Got the paid tech support. I’ve been on the phone with the very difficult to understand people almost daily. I no longer get the reboot issues but the router in...
My firmware is 1.2.9.52. The modem I use is one I purchased and used with my previous router. It is an Arris SB8200. I use CAT6 cable connected to the yellow internet port.
Can you explain what NG support did to the router?
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- Can you explain what NG support did to the router?
I wish I could. They take over and zip through their changes and I have been unable to keep up. This has happened about every other day for the past 4 months!
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
I know Ethernet is preferred but seems counterintuitive since all my connections are wireless.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
I have disabled everything except the Armor. I’m willing to try that.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Multiple times. Every tech wants me to do that every time I call them back. Even changed out all the cables.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Yep did everything in that order. Again multiple times.