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RAX120v2 slow after tech support changes
I had the reboot issues with my router. Got the paid tech support. I’ve been on the phone with the very difficult to understand people almost daily. I no longer get the reboot issues but the router in...
In answer to your question. It is the “official” Netgear, over-priced tech support who are absolutely completely useless. The reboot issue has been addressed multiple times on this forum. The router would reboot multiple times while streaming. Now it doesn’t reboot but is almost useless after the official tech support “fixes”. I have no idea what the tech support team has done. They go in and make changes and say, “ now try it for a day.” My speed test is not made with an Ethernet cable since all my devices are wirelessly connected.
Would need to test wired connection for more accurate speed results. Wireless speed results can vary depending upon device sign and support, environment, noise, interferences and configuration of the router.
What wireless devices do you have?
https://www.increasebroadbandspeed.co.uk/realistic-speeds-wi-fi-5-and-wi-fi-6
https://www.duckware.com/tech/wifi-in-the-us.html
Best thing would be to factory reset and setup from scratch. Power cycle the modem OFF for 1 minute as well the back ON. Then walk thru the setup wizard. After it completes don't enable any Armor, Smart Parental Controls, Access Controls or Traffic Meter. I'd set manual channels to 1 and 40 or 1 and 149. Leave Smart Connect enabled. Also be sure that MU-MIMO and Beamforming options are enabled under Advanced Tab/Advanced Settings/Wireless Settings
Try to test with a wired PC and Ooklas installable speed test app.
Then test with a wireless device.
Also for phones and pads, Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
- Would need to test wired connection for more accurate speed results. Wireless speed results can vary depending upon device sign and support, environment, noise, interferences and configuration of the router.
What wireless devices do you have?
Under normal circumstances I have 2 Microsoft laptops, 2 iPhone 13 Pro Max, 1 iPad (wireless only), 1 smart TV, 1 Roku ultra, 1 Roku streaming stick. Aldo wireless printer, wireless thermostat, wireless controller for sprinkler, wireless doorbell.
Best thing would be to factory reset and setup from scratch. Power cycle the modem OFF for 1 minute as well the back ON. Then walk thru the setup wizard. After it completes don't enable any Armor, Smart Parental Controls, Access Controls or Traffic Meter. I'd set manual channels to 1 and 40 or 1 and 149. Leave Smart Connect enabled. Also be sure that MU-MIMO and Beamforming options are enabled under Advanced Tab/Advanced Settings/Wireless Settings
Try to test with a wired PC and Ooklas installable speed test app.
Then test with a wireless device.
When I do speed test on my iPhone, I show at least 500, sometimes more, but on either MS laptop, it shows much slower.
Also for phones and pads, Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...