NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Rax120v2 wifi losing internet connectivity
Hello,
I have the Netgear CM700 as my modem. The Rax120v2 as my router. 2 AX8 WiFi range extenders.
Since new we’ve had random loss of internet via the wifi. Sometimes when a lot of devices are in use , other times when only a single device is in use. Sometimes it’ll happen over and over, other times just once a day or not all. We have Comcast/Xfinity as our isp. My landlord swore up down it was the internet itself. I called them and they said our internet signal is fine with no issues. Which leads me to believe it’s the router. I’ve tried googling known issues. I see a lot of advice that requires a hard wired device to be used on a factory reset. Unfortunately that can’t happen. Everything is wireless in our household. It’s using firmware 1.2.9.52. My landlord is frustrated and wants to just use whatever gear Comcast offers. I spent quite a bit of money hoping for a reliable network. Any help would be greatly appreciated before my investment is relegated useless.
Thank you,
kreika
I have the Netgear CM700 as my modem. The Rax120v2 as my router. 2 AX8 WiFi range extenders.
Since new we’ve had random loss of internet via the wifi. Sometimes when a lot of devices are in use , other times when only a single device is in use. Sometimes it’ll happen over and over, other times just once a day or not all. We have Comcast/Xfinity as our isp. My landlord swore up down it was the internet itself. I called them and they said our internet signal is fine with no issues. Which leads me to believe it’s the router. I’ve tried googling known issues. I see a lot of advice that requires a hard wired device to be used on a factory reset. Unfortunately that can’t happen. Everything is wireless in our household. It’s using firmware 1.2.9.52. My landlord is frustrated and wants to just use whatever gear Comcast offers. I spent quite a bit of money hoping for a reliable network. Any help would be greatly appreciated before my investment is relegated useless.
Thank you,
kreika
How big is the home in sq feet?
Does this happen with the extenders disabled?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Whats the distance between the router and these extenders?
Whats the model# of these extenders? AX8 isn't a model#.
15 Replies
- The serial starts with 6JY
How big is the home in sq feet?
Does this happen with the extenders disabled?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Whats the distance between the router and these extenders?
Whats the model# of these extenders? AX8 isn't a model#.
- Thank you for the response. I’d guess the home is roughly 1400 sq feet. The router is located in a back bedroom closest to the detached studio I live in. One extender is in my studio. The other in my landlords living room because the Tv wasn’t getting a strong enough signal due to walls I believe. The model is EAX80. Haven’t ever checked with the extenders off. We all lose internet at the same time so I’m assuming the main router is losing it as well. I checked the wifi traffic, seems low. I mostly see devices like a Samsung fridge but there is one that says att. I’m not sure about channel selection. I just setup as the device saw fit initially. Could you explain how to select the channels manually please? I’d guess the router to my extender in the studio is about 40 feet or so. 20 feet or so to the extender in my landlords living room extender. The whole system works fantastic strength wise when it does work. I see no problem there. It’s the dropping of internet that’s the dilemma.
kreika wrote:
Thank you for the response. I’d guess the home is roughly 1400 sq feet.
For this size of home and environment, the Router and just one EAX extender would and should be enough. Having two extenders maybe too much, over saturating the spaces and having too much wifi signal over lap maybe causing prrobles that your seeing. https://youtu.be/UR0viMLISz4
I recommend turning OFF the EAX thats at 20 feet from the router. Thats too close to the router anyways. 30 feet or more is recommended distances between routers and extenders.
The router is located in a back bedroom closest to the detached studio I live in.
Closets are not recommended places for main unit routers. Cental and main level and out in the open space is recommended. The more building materials are in the mix can cause problems as well.
One extender is in my studio. The other in my landlords living room because the Tv wasn’t getting a strong enough signal due to walls I believe. The model is EAX80. Haven’t ever checked with the extenders off. We all lose internet at the same time so I’m assuming the main router is losing it as well. I checked the wifi traffic, seems low. I mostly see devices like a Samsung fridge but there is one that says att. I’m not sure about channel selection. I just setup as the device saw fit initially. Could you explain how to select the channels manually please?
Log into the RAX web page at 192.168.1.1 with a web browser and you can change channels under Basic tab/Wireless settings.
I’d guess the router to my extender in the studio is about 40 feet or so. 20 feet or so to the extender in my landlords living room extender.
20 is too close between this one EAX extender and the router.
The whole system works fantastic strength wise when it does work. I see no problem there. It’s the dropping of internet that’s the dilemma.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.