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procflora's avatar
procflora
Aspirant
Mar 31, 2021

RAX15 UPnP port forwards not working

Model: RAX15

Firmware: V1.0.2.82_2.0.52

 

Hi there, my router doesn't seem to be forwarding the ports as configured by an appliance on my LAN as displayed in the UPnP portmap. The portmap list looks correct, however connections to the router's public IP on that port do not work. If I manually add the same port forwarding settings in the Port Forwarding section of the settings page the same test works fine. I am really scratching my head as to why this isn't working. Really appreciate the help!

 

Portmap:

UPnP Result:

UPnP Result

Manual forward:

Manual Result:

Manual Result

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  • procflora's avatar
    procflora
    Aspirant
    Mar 31, 2021

    Ouch.. the screenshots didn't upload, there doesn't seem to be an edit button, and I can only attach one file per post huh. Ok well here's the portmap at least...

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 07, 2021

      Hi procflora,

       

      If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

       

      https://www.netgear.com/support/contact.aspx

       

      Christian