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Forum Discussion
RAX15|AX1800 wireless device random disconnects
The issue is that every so often one of our devices no longer has access to the internet. It's connected to wifi but it says there's no internet OR the device refuses to connect. The issue occurs BOT...
Christian_R wrote:Hello good4y0u,
Welcome to the community! Have you had a moment to get in contact with our support team regarding this? May you try disabling AX WiFi to see if there are any improvements?
https://www.netgear.com/support/default.aspx
Christian
Do you know if the issue with AX is fixed yet? Does my AX RAX15 actually work ? Can you confirm?
Christian, I was the OP of this thread, and I started this after support told me to disable AX. Guess what, it fixed it. But that's not the point. Paid for an AX router and to make it work we have to turn off AX functionality? Most people would DEMAND their money back. It's a ripoff. Also, I opened this ticket when I installed my BRAND NEW RAX15... along with another ticket (which is still open since October!). Apparently Netgear doesn't support this device anymore.
If you're with Netgear, please share my disgust about that with management. If not, please be cautious about using this device.
Bill