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Solved
RAX20 - won't connect via cable modem
Just got a RAX20 router, and tried to connect it to my Virgin Media (UK) hub set in modem mode. Have successfully set the Hub to modem mode; powered it up; powered up RAX20; connected Hub to WAN port...
For the benefit of anyone else who polls up here with a similar problem, I did eventually try a combination of leaving the Hub for 10+ minutes to stabilise before switching on the router (as recommended), then skipped the wizard, set up a new admin password, THEN returned to the wizard to get it talking to the modem. Finally worked.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Contact the ISP for additional help and information regarding there modem and configurations.
Hi - thanks for the reply. Yes I did try with that exact sequence (following another post) but no go.