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Solved
RAX20 - won't connect via cable modem
Just got a RAX20 router, and tried to connect it to my Virgin Media (UK) hub set in modem mode. Have successfully set the Hub to modem mode; powered it up; powered up RAX20; connected Hub to WAN port...
For the benefit of anyone else who polls up here with a similar problem, I did eventually try a combination of leaving the Hub for 10+ minutes to stabilise before switching on the router (as recommended), then skipped the wizard, set up a new admin password, THEN returned to the wizard to get it talking to the modem. Finally worked.
I see a lot of issues with the virgin hubs and their passthrough/modem only mode.
Tends to be sketchy and not work properly.
What a lot of people do is leave the virgin hub in router mode (disable its wireless) and then put the netgears IP address into the virgin's DMZ.
Why am I not surprised to hear the Virgin Hub is flaky...? Good advice, which I'll probably end up following, but irritating to have to accept a compromise.