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Solved
RAX20 - won't connect via cable modem
Just got a RAX20 router, and tried to connect it to my Virgin Media (UK) hub set in modem mode. Have successfully set the Hub to modem mode; powered it up; powered up RAX20; connected Hub to WAN port...
For the benefit of anyone else who polls up here with a similar problem, I did eventually try a combination of leaving the Hub for 10+ minutes to stabilise before switching on the router (as recommended), then skipped the wizard, set up a new admin password, THEN returned to the wizard to get it talking to the modem. Finally worked.
Power off the SuperHub and the RAX20.
Power on the SuperHub on its own and wait for 10 minutes before switching on the RAX20.Some people on Virgin have to do this in their area before starting their router due to line noise and a slow dhcp server.
It's worth a try and you may need to do a factory reset on the RAX20 settings to make sure the router resets itself to the new dhcp lease.
For the benefit of anyone else who polls up here with a similar problem, I did eventually try a combination of leaving the Hub for 10+ minutes to stabilise before switching on the router (as recommended), then skipped the wizard, set up a new admin password, THEN returned to the wizard to get it talking to the modem. Finally worked.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡Glad my suggestion worked. 🙂
You may find in the future that you can leave it for less than 10 minutes as it seems to depend on the virginmedia area.
