NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

alpnet17's avatar
alpnet17
Initiate
Jun 05, 2021
Solved

RAX20 authentication problem

I have Netgear model # RAX20. My cell phone (Android) cannot connect to Netgear WiFi. I get this message: "Authentication Problem" . How can I connect my cell phone to Netgear WiFi?  
  • plemans's avatar
    plemans
    Jun 06, 2021

    did you put in the password wrong? 

    Try deleting the network from your phone and re-connecting it.  

plemans's avatar
plemans
Guru - Experienced User
Jun 06, 2021

did you put in the password wrong? 

Try deleting the network from your phone and re-connecting it.  

siliconglen's avatar
siliconglen
Tutor
Jun 06, 2021

Didn't work for me. 

 

Changed the password, same error

 

Made the network open, got "can't connect"

 

Then went back to password protected and went back to the error

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 06, 2021

    Is it only 1 device with the issue? 

    Are you using any special characters in the ssid/password?

    • siliconglen's avatar
      siliconglen
      Tutor
      Jun 09, 2021

      It's happening on multiple devices.

       

      No characters outside of A-Z, a-z, 0-9