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Forum Discussion

64sportscoupe's avatar
64sportscoupe
Aspirant
Dec 22, 2020

RAX20 (AX1800) nighthawk daily dropouts

My Nighthawk AX1800 (RAX20) WiFi 6 router disconnects all wifi EVERY. SINGLE. DAY. It’s killing me. Connected devices are; 5 IOT devices (lights), 2 MacBooks, 1 Laptop PC, 3 iPhones, 1 galaxy, 2...
plemans's avatar
plemans
Guru - Experienced User
Dec 22, 2020

What firmware version are you on? 

What modem/gateway is it connected to?

64sportscoupe's avatar
64sportscoupe
Aspirant
Dec 23, 2020
Gateway is the Australian NBN FTTC NCD, same as everyone else.
Firmware is V1.0.2.64_2.0.42
  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 23, 2020
    64sportscoupe wrote:
    Gateway is the Australian NBN FTTC NCD, same as everyone else.

    NBN=national broadband network. 

    FTTC=fibre to the curb

    NCD=network connection device

     

    Basically all you told me is you have australian internet and its fibre. And everyone in australia has it according to your "same as everyone else". 

    That's not a gateway. It doesn't tell me if its just an ONT or a gateway with integrated router. 

     

    • 64sportscoupe's avatar
      64sportscoupe
      Aspirant
      Dec 24, 2020
      I have no idea what those things are. I connect the nighthawk to the NCD via an Ethernet cable and it has internet. That’s the entirety of my internet infrastructure in my home.
      • dropszn's avatar
        dropszn
        Initiate
        Dec 30, 2020

        Have you had any luck resolving this? I have similar symptoms, with the RAX20 dropping one device at a time, both ethernet and wifi, requiring reboots multiple times a week in order to allow the devices to reconnect.

         

        I was told that NetGear was escalating my case and that I'd hear back in 1-2 days, but it's now been four weeks and I'm not sure what to do next.