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Forum Discussion
RAX20 (AX1800) nighthawk daily dropouts
My Nighthawk AX1800 (RAX20) WiFi 6 router disconnects all wifi EVERY. SINGLE. DAY. It’s killing me. Connected devices are; 5 IOT devices (lights), 2 MacBooks, 1 Laptop PC, 3 iPhones, 1 galaxy, 2...
I have no idea what those things are. I connect the nighthawk to the NCD via an Ethernet cable and it has internet. That’s the entirety of my internet infrastructure in my home.
Have you had any luck resolving this? I have similar symptoms, with the RAX20 dropping one device at a time, both ethernet and wifi, requiring reboots multiple times a week in order to allow the devices to reconnect.
I was told that NetGear was escalating my case and that I'd hear back in 1-2 days, but it's now been four weeks and I'm not sure what to do next.
I have the same issue with a RAX20. I have about 5 devices connected on the LAN and about 10 wifi devices split over 2.4GHz and 5GHz. Some of the wifi devices have been assigned static IP address mappings in the router. Regularly (every few days), the DHCP wifi clients will fail to connect due to not receiving an IP address from the DHCP server. Often I get around it by switching the device from the 2.4GHz SSID to the 5GHz SSID. This is very frustrating. It started happening within days of installing the router.
From what I have read, there are other users with similar issues on other RAX devices (https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX120-DHCP-Issues/m-p/1917616#M8596). How can this be? DHCP is not exactly a new technology. My old router worked solidly for 5+ years until its power supply died.
Still nothing, my chat/phone support ran out while I was dealing this and Netgear are virtually impossible to get any joy out of once that happens. no phone numbers, nothing. Despite my remaining warranty.
I'm over it. I'm going to try returning it to the place of purchase for credit and get another brand wifi router.
Any recommendations?
I'm having the same kind of problems with a rather more extensive network, having three near-grown-up kids living at home...
- on ethernet are several switches, desktops, playstations/x-box, printers, TVs, a NAS and so on,
- on WiFi a load of phones, laptops, iPads - up to 10 total..!!!
The router reboots at random intervals, sometimes several times/day.
WiFi is really unstable - sometimes nobody can access at all.
The router is hooked into my ISPs fibre-modem via ethernet.
I'm running latest firmware v 1.0.2.82.
I've tried to do a factory reset to no avail...
Any suggestions???