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Forum Discussion
RAX20: Mobile Devices won't stay connected
Hello, this problem has plagued me for about a year and I can find no solution. My laptops and TVs have no issues connecting to whichever network they desire but all wireless devices (iPhones, iPads,...
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
It worked for about a couple of minutes and then nothing. I had to turn the Wi-Fi on and off to reconnect.
What channel configurations are currently set on the router?
Is Smart Connect enabled or disabled on the routers web page?
Any Wifi Neighbors near by? If so, how many?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?