Forum Discussion

Aspirant

Aug 30, 2020

RAX20 readyshare - intermittent speed dropped

Hi, I have purchased RAX20 and using the Readyshare with my external HDD 1. Macshare (Readshare) symption description when using Macbook Pro over 5GHz Wi-Fi When I am playing MP4 file from the ...

Christian_R

NETGEAR Employee Retired

Sep 04, 2020

Hi Fred,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

http://www.netgear.com/support/contact.aspx

Christian

fredlamsf

Aspirant

Sep 09, 2020

Hi,

Thanks.

Even the support has contacted, there is still no solution.

The support has told me to update to the latest firmware but my router has the said version already.

Besides, I have tested using LAN cable to test. The symptom is still there.

It seems that is the problem of readyshare.

Thanks and regards,

Fred

Christian_R
NETGEAR Employee Retired
Sep 15, 2020
Hi Fred,

May you send me a private message with your email address and case number(s) for us to check further.

Thanks,

Christian
- fredlamsf
  Aspirant
  Sep 16, 2020
  Hi,
  Your CS has told me to downgrade to previous firmware and then reset as new.
  Here are the steps I have done then.
  1. I have downgraded the firmware to 1.0.1.58_2.0.31. Unfortunately, after I reset the router as new, it will auto upgrade back to the latest firmware 1.0.1.64. Hope that your side aware this is embarrassing.
  2. Then, I just tried to downgrade the firmware to 1.0.1.58_2.0.31, but the intermittent drop of speed is still there.
  Regards,
  Fred