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Forum Discussion
RAX20 won't turn on
I have had my RAX20 router for about 2 years now. We had some storms lately, but the router itself is plugged into a surge protected outlet. Ever since, the router will not turn on and lights do not ...
samata wrote:
I contacted Customer Support, and they were wanting to charge the price of the router for some kind of "fixation" thing lol.
Be careful who you talk to.
If you called a number that you found with a web search, that almost certainly had nothing to do with Netgear.
Netgear itself does not provide paid for support. It farms handles that through GearHead Technical Support, which supports all sorts of kit.
Web searches can deliver results that scream "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.