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RAX200 - Wifi visible but no traffic possible. Randomly daily. Restart works for few hours then.
Hello! Got my RAX200 for over two years now and only since 1-2 months following happens: Wifi is shown on devices but without internet connection (and I can't even connect to the router itself). ...
Thanks to all the thoughts, I'll close this thread and accept the answer - helpful or not.
As I stated multiple times, the LAN-connection via RAX works perfectly, only WIFI is affected but it seems that the modem is the only thing that is on everybodys mind and the only valid explanation rather than looking at the issue itself.This configuration worked for years, with different Netgear products before the RAX and in different locations and all devices (including modem) had been rebooted multiple times.
I know about the network-issues you all describe and I'm familiar with network topoligy. Btw. the router uses DHCP to get a valid IP from the modem and I'm quite sure Netgear can handle this basic network feature without resulting in a "confused" router and even if it would get confused, then there would be NOT traffic possible via LAN (which - again - works perfectly).
At the moment I'm guessing a heat problem, which several other threads seem to show with same issue and even on different RAX-devices if too many Wifi-devices are connected.
Again, thanks for the given support - unfortunately none of which really adresses the real issue with lost WIFI-connection while LAN is working.
TwoPaws wrote:
The modem is connected to the RAX with a single LAN-cable, everything else on the modem deactivated and of course the IP-Range is completely different on both devices. LAN-connection is working all the time, shouldn't the Double-NAT interrupt that as well if that is the issue?
Deactivating things, however you did it, does not mean that the modem/router turns into modem-only operation. Too many people arrive here saying "I turned off the wifi" thinking that this prevent conflicts. It doesn't, beyond the wifi the rest of the modem/router is still routering.
Not knowing what you mean by completely different wifi ranges, we are left guessing about the rest of the device. If t has been put into "bridge mode" (ask Dr Google for help there) then you should be safe.
Besides that, this configuration worked for two years without problems, and no obvious changes were made at all, that's why I'm asking the community.
That's where it start to get complicated.You have made not changes, but that may not apply to other things on your network.
When you install your Netgear router, it looks to see if there is a router upstream. It gives itself an IP address that does not conflict with the one that it sees on the modem/router.
Unfortunately, if something unexpected happens – perhaps a reboot after a firmware update or a power cut – the Netgear router can get confused about the upstream IP address. Then it can find itself with an IP address that doesn't play nicely with the modem router.
That is why you'll get all these questions about what is going on at your end. Troubleshooting is a case of step by step analysis of what is going on on your network.
We have already found that you may be piling router on router. That's a good start.
Thanks to all the thoughts, I'll close this thread and accept the answer - helpful or not.
As I stated multiple times, the LAN-connection via RAX works perfectly, only WIFI is affected but it seems that the modem is the only thing that is on everybodys mind and the only valid explanation rather than looking at the issue itself.
This configuration worked for years, with different Netgear products before the RAX and in different locations and all devices (including modem) had been rebooted multiple times.
I know about the network-issues you all describe and I'm familiar with network topoligy. Btw. the router uses DHCP to get a valid IP from the modem and I'm quite sure Netgear can handle this basic network feature without resulting in a "confused" router and even if it would get confused, then there would be NOT traffic possible via LAN (which - again - works perfectly).
At the moment I'm guessing a heat problem, which several other threads seem to show with same issue and even on different RAX-devices if too many Wifi-devices are connected.
Again, thanks for the given support - unfortunately none of which really adresses the real issue with lost WIFI-connection while LAN is working.
Sure, no problem, below the answers to your questions:
1) I'm not sure I caught it. which wifi band (5GHz?) is being discussed?
2) which channel and mode (channelwidth/speed) ?
3) is the ISP equipment wifi SSID network name the same as the Netgear router's?
1) all bands. I tried with Smart Connect and without. Once the Wifi dies, I can choose any of the bands, 2.4 or both 5GHz.
It's visible, I can connect the wireless devices but I cannot reach the router or anything beyond it. LAN as said is still working properly 🤣After reboot of router Wifi works again for some time.
2)
WLAN (2.4GHz b/g/n/ax) - Ch Auto, up to 1200 Mbit/sWLAN (5GHz-1 a/n/ac/ax) - Ch 44, up to 4800Mbit/s
WLAN (5GHz-2 a/n/ac/ax) - Ch 100, up to 2400 Mbit/s
3) ISP Wifi is deactivated, LAN is class C and router is configured as class A. No DHCP-reservations or anything...
Hi!
Yes, router is 10.1.0.1 and the pool is starting from 10.1.0.150; xx.2-xx.149 is only static IP's for NAS, servers, printers, etc. (btw. the LAN that is still working after Wifi problems is NOT static IP but DHCP allocated).
Router-IP at modem-side is 192.168.0.206 at the moment.Already tried to change the channels. I will try to reduce to one band tomorrow and see how that goes, good idea, thanks!
- That‘s the external IP of the Router. 192.168.0.1 is the Gateway.
TwoPaws wrote:
Hi!
Yes, router is 10.1.0.1 and the pool is starting from 10.1.0.150; xx.2-xx.149 is only static IP's for NAS, servers, printers, etc. (btw. the LAN that is still working after Wifi problems is NOT static IP but DHCP allocated).
Router-IP at modem-side is 192.168.0.206 at the moment.In those circumstances, I have found that I can go into the settings for the 10.1.0.1 modem/router (in my case 192.168.2.1/) and look at its list of attached devices. There I can see the Netgear router with an IP address that the modem/router has given it.
The modem/router also has a setting in the "Firewall" "Configuration" area that says "DMZ". If I ask it to let me enter an IP address it offers a list of addresses. If I pick the one that relates to me Netgear router, that puts the Netgear device in charge of the network and avoids conflicts. No need to do anything more on the modem/router.
In my case also turn off the wifi from the modem/router.
After I have set things up, I can access and manage both modem/router and router through a web browser and the graphical user interface (GUI).
Retired_Member:
Well, it seems that cooling is the solution.Changing to 5GHz-1 only with slow Mbps didn't do the thing, same issue.
But I've put the router on an active cooling pad, now it's already 48 hours without any loss of Wifi-connection.
Everything else is the same settings and topology - including my ISP-router and my own IP-settings...Or maybe the built in fan isn't kicking on, isn't working, has some issue.
As long as the cooling fan works, awesome
Last thing, in all fairness, and
so others with a similar issue get a faster (possible solving) answer instead of endless discussions around the topic without opening to other possible faults)
I must add to the cooling issue:- After cooling it took over 2 days (instead of the usual less than a day) until Wifi was lost as well, so I still did a downgrade of the Firmware (as suggested in many other groups as well). Now it's 3 days already without any issue (still cooling as well though).
I'll still experiment a little bit with various things as soon as some wifi-loss will appear, so far it looks even better than with cooling alone.
Actual firmware in use: V1.0.5.132_1.0.69Router is blown out for dust reasons on a regular basis (with the fan kept steady to avoid damage to the motor!).
