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joe_wht's avatar
joe_wht
Luminary
Jun 01, 2020

RAX200 AX11000 completely disconnects each day??

The past 2+ weeks my Nighthawk AX11000 (RAX200) will completely disconnect the internet, maybe even power down just about everyday.  Last week I started testing if rebooting the modem only, router on...
plemans's avatar
plemans
Guru - Experienced User
Jun 01, 2020

What firmware are you on?

What modem are you using?

Have you tried a factory reset and reinstall? the RAX has gotten some significant updates recently and they've responded favorably to a reset/reinstall due to the changes. 

  • joe_wht's avatar
    joe_wht
    Luminary
    Jun 01, 2020

    Thanks

    Firmware was not UTD.  I like the new attached devices & access control.

    I see there's no High, Med, Low priority options.

    I wish I could give my security cams Highest priority way above everything else.

    .

    Modem: Newest Netgear modem 2 yrs ago.

    .

    But anyways.. I'll know in 48 hours if this worked.

    • joe_wht's avatar
      joe_wht
      Luminary
      Jun 01, 2020

      NO LUCK.. it didn't take but a few hours and the routers Wifi AND Ethernet internet DIED!!

      I'm thinking since both wifi & ethernet are both dieing that something on the circuit board

      might be fried or Frying..

      GOSH... I think I gave my R8500 away last year..

      What router do you guys suggest ???

      I'm not a gamer,

      BUT --- (58 devices)  I want my

      11  Nest Cams to have FULL FORCE - Most Important

      Desktop & laptop Ethernet, iphone & roku - 2nd most important

      3 bedrooms, roku, Blueray, Dish Network,  3 bose & iRobo

      .

      I've got my Livingroom & Bedroom devices ALL HARDWIRED (Netgear bridge)

      The only Wifi items are my Cams, ipads & 1 iphone + iRobot

      all balanced according to distance between 5G, 2.4/2.4G

       

       

       

      • joe_wht's avatar
        joe_wht
        Luminary
        Jun 01, 2020

        ** I actually just bought this router Nov 28, 2019

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 02, 2020

        Try a factory reset of the RAX200 and then reinstall. Leave everything default other than the wireless ssid and password. and whatever you need to get connected online. The RAX devices have responded favorably to a factory reset. 

        What modem are you using? "the newest in the last 2 years" doesn't tell us much.

         

        If you try the reset option and it doesn't work, I'd submit for an RMA with it through netgear. You're within your  year warranty.