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Forum Discussion
RAX200 Circle not seeing traffic
I'm having ongoing issues with the Nighthawk AX12 router and Circle. I have used the external circle before with an older netgear so I know how it's supposed to work. My AX12 seems to be running ci...
Hi jkula1971,
May you try reinstalling the Circle app and performing a factory reset on the router.
Christian
I've tried this. The prior version of firmware had a similar issue but a reboot of the router would fix it, with the latest version of firmware I get nothing. All profiles show as zero minutes. Reboots, resets and reinstalls of app don't help. To me it seems like either traffic isn't being intercepted, or if it is the circle app on the router isn't either getting the data or maybe format changed and it's not understanding it.
I have an open case with Circle as well and they said that other customers have the issue but they have no fix at this point. Engineering is currently looking at it.
- I did reboot mi wifi router as well and didn’t fix it. Do have to reboot to old firmware?
I would never revert to an older version of firmware. You will just be reintroducing other issues they fixed (often stability), and worse if there were security patches you are opening holes back up. I would sit tight and wait for a new firmware update. I've been told the issue is with engineering at this point so I hope they have a hotfix in a few weeks.