NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX200 connectivity issues
I'm curious if anyone has had a similar experience with this router and more importantly with the customer support provided by NetGear. I purchased this router directly from Netgear a week ago. Set i...
My biggest issues has been constant disconnects for the past 3 months and have seen everything from them adding new firmware to them actually removing the latest firmware and downgrading it to the previous one. As of late with the current version of firmware I'm having the same as you with it dropping devices which didn't happen as much on the previous version of firmware. I can honestly say they don't seem to know what they are doing and sadly I should've known better the second I started having issues. As for giving up on the AX technology, I'll let you know once I get the very much less expensive Tplink AX router I just purchased in the mail! As for this VERY overpriced paper weight it's going into a box in my closet and MAYBE coming back out once Netgear get's their "stuff" together! Best of luck and if you still can,
Jan_F wrote:Had this router since yesterday and had quite a few problems already.
Im on the latest firmware - 1.0.3 -
Tried to name my devices via the PC (Wired Connection - over the Routers-Interface)
every 2-5.th device the interface became unresponsive (was not able to do anything about it, waiting did not help, 192.168.1.1 deliverd no more response / App did no work - only solution - restart the router)
After 2 hours of restarting and changing the devices names (22 devices connected) i was done (was almost 3 in the morning)
Now - after only about 11 hours of uptime - it started to drop devices - only 1 out of 7 Alexas were still connected, my Phone (Samsung s10+) was not able to connect to the Wifi anymore - (Problem with the Auth.) - My wired PC had NO INTERNET and was not able to log into the Router-Interface... i'm at a loss - such an expensive device and it simply isnt working.
Support was not able to help so far, they try to escalte it with LVL 2 - will wait for their response - depending on the response and the next few days - will either keep/send it back.
Had / still have a XR500 - never had problems like that - Don't know if AX is worth the hassle.
I would recommend returing this router and finding something that you can rely on.
You are completely right, will send it back.
Today's straw broke the Camels back - wanted to Type-define a new Phone (Galaxy S10) in the App - Hit "Save" and got no response - after a few moments the whole router crashed, no Internet no connection... nothing.
Had to restart the thing - after the restart - i noticed a few devices wouldnt connect anymore - turns out one of the 5G bands was missing (Had split them up and deactivated Smart-Connect to get the thing working properly -> support said so anyway)
This issue persisted - was not fixable over reboots / power cycling the Router - LED's were still happy blinking white (as always) and Interface / App told me that everything was fine.
Well im done -will send it back and a router from a differnt company.