RAX200 connectivity issues

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JJJ- wrote:

I'm curious if anyone has had a similar experience with this router and more importantly with the customer support provided by NetGear. I purchased this router directly from Netgear a week ago. Set it up and it asked to update the firmware, which I did and completed setting up my 3 band SSID's and passwords. Some of my devices could not recognize the 5Ghz bands and defaulted to 2.4Ghz. Shortly thereafter the 5Ghz SSID's stopped being recognized all together. I called support and we went through a barrage of things to get this corrected. It worked for about an hour and started doing the same thing. I called back the next day and went through a series of troubleshooting with an advanced technical support person. It worked and I was told not to change any settings and let the router settle in. Two hours later I had no 5Ghz bands at all. I called back and did this for the next 3 days even after I asked for a replacement. I'm now on my 5th day with support and can't seem to get an RMA generated to return this defective unit. Oh and I must pay $30 if I want this new unit shipped overnight or $17 for 3-5 Business Days! When I asked for this to be escalated and a supervisor ro override the shipping charge, no one was ever available or in a meeting. Today, I called their support team 4 times trying to get this resolved. I was told a supervisor would call me back which they never did. I'm at a loss as to next steps. When I call the reps they are all sympathetic to my situation but I can't get a replacement sent at no cost to me. Is this crazy or what? This router cost over $600 and I thought I was getting the best and I have a router with just one 2.4Ghz band working. 

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I have same connectivity issues.  

When I upgrade firmware, I did lose to accesses to my router with browser (192.168.1.1). And When I logon to my NETGEAR account, ask me to pay money to fix the issue!!?? I did not change my password and any configuration and I do not want buy extended warranty. Am I able to use my expensive router? I think pushing customer to pay for customer support, and disconnected them to accesses to their device is not good idea for NETGEAR company.

Please fix this issue and let me accesses to my router againe.  

Thanks