NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bdonhbam's avatar
bdonhbam
Guide
Mar 25, 2020

Rax200 firmware update V1.0.2.8_1.0.45 causes the router to go offline every few hours

I just updated my Rax200 router with the firmware update V.1.0.2.8_1.0.45 this morning.  It has lost connection to the internet 4 times so far today.  The Netgear CM1100 connected by an Ethernet cabl...
theronin_hunter's avatar
theronin_hunter
Tutor
Apr 22, 2020

Following with great interest as I've started to get daily disconnects and suspected my Virgin Media modem was at fault

 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/f1f8ee7463a897355df404b4879476383dcd44a1-22-04-2020"><img alt="My Broadband Ping - SH3-RAX200" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/f1f8ee7463a897355df404b4879476383dcd44a1-22-04-2020.png" /></  
RajaDaja's avatar
RajaDaja
Luminary
Apr 22, 2020
thereonin_hunter
Couple things you can try Her
Here are a few things you can try
1. Revert back to the previous f/w
2. Download and install latest f/w over your existing f/w then reset to factory using the pin hole on back of router.
3. I heard that if you install the original f/w then update to most current. Then factor reset(pin hole method). The disconnect issues disappear. Good luck!
I
  • theronin_hunter's avatar
    theronin_hunter
    Tutor
    Apr 23, 2020

    Hi

     

    1. Revert back to the previous f/w

    So I tried this but that seemed to increase the frequency of disconnects.  Over night as per the attached screenshot the router never fixed itself


    2. Download and install latest f/w over your existing f/w then reset to factory using the pin hole on back of router.

    So I'm on this option at present but it too has just disconnected.  I Removed then plugged in the WAN cable but that didn't fix it so had to reboot the router.